It Is Hard To Get Good Customer Service Anymore
I have been to several stores to buy an electronic item and asked if they would help me set it up, but most of them said no. I did not purchase anything from those stores. I bought my item directly from the company, and they were happy to help me get it up and running. If I am not satisfied with my customer service, I always talk to the business owner, and they generally make it right with me. I purchased a new dehumidifier that did not work at all. The employees claimed I must have broken it while unpacking it. I called the store and asked to talk to the manager, who immediately refunded my money. I’m concerned when you try to get something repaired and they keep charging you for a service call. I finally said they should be able to fix it on the first service call and have the necessary parts with them instead of charging trip charges every time they do not have the correct part. If you sell a product, you should know how to fix it in one trip.
Building Materials
Finding someone at a lumberyard to help you load your pickup is difficult if you go alone. Finding items is also challenging, as the store is enormous. I had ordered siding, but they did not have all the materials there, so my carpenter had to drive 110 miles. They offered no compensation, saying it was an ordering error. It can be very frustrating just trying to get building materials anymore. Once, the item I ordered was damaged, so they gave me a discount, which was fine as it was a side door to a garage anyway.
Phone Customer Service
I have been on hold for hours, and customer service has been hanging up on me after three hours. I keep calling until I get satisfaction. If a product I order is defective, please issue a refund ASAP. I went around and around with one company for six months before they finally gave me my money back. The companies figure you will give up. I never give up until they make things right with me. Fight for what is right and fair. Sometimes, if you dial 0 for the operator, your call may go through ASAP.
Waiting For Service In A Restaurant or Business
If I have waited more than ten minutes, I leave. My time is valuable, and I’d prefer not to wait. I know there is an employee shortage, but train your employees to communicate with people that they are the only waitress. Please be patient with them. If we know the situation, we will be understanding. I am mad if I enter a store first and they keep waiting on people who enter after me. I will take my business elsewhere. Customer Service matters greatly; it can make or break a company, as word of mouth travels fast.
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