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Waiting On The Phone For Hours To Get Your Issue Resolved

Waiting On The Phone For Hours To Get Your Issue Resolved

I Am Sick Of Trying To Talk To Animated Humans And Rude Humans

I explained my issue to them and said I did not get that. I tell them I want to speak to a human being, and eventually, after an hour has gone by totally wasted, I finally get a human being on the other end. I told them my problem, and when they could not resolve it, they hung up on me, so I called them right back. I did get a different person on the line, and just when I thought my problem was resolved, I was back to square one. I finally told him to cancel my order, but I noticed they were shipping it to me anyway. We had agreed on a specific date, and the date they sent it to me did not work out. I will never do any business with that company ever again. It is rude and unnecessary to hang up on a customer just because you are mad that they do not want things delivered your way; after all, it should be delivered the way the customer wanted it to be delivered in the first place.

Trying To Get Your Money Back From A Business That Made A Mistake

I was on the phone for 18 hours over several days before I finally got reimbursed for a colossal mistake a business made in their favor. They must have thought I would accept the charges. I will not pay for products or services that I did not receive. One business I went to had one price that they charged the women and another price that they charged the men. I would haven’t found out about it, but a man and a woman came into the business at about the same time. The man was quoted a low price and the woman a high price for the same product. I asked the owner, and he said that was how they made their profit. I never set foot in there again after that.

Computer Issues

I hate troubleshooting a computer or laptop problem over the phone. I do not know all the computer lingo or terms, and I don’t particularly appreciate trying to figure out new updates, e-sim cards, and much more. I spent three hours with a computer tech putting a new e-sim card on my phone. Everything he told me to try did not work, and I was at wit’s end. He finally sent me a link with a QR code, and we finally installed it. If you did not grow up with modern computers, etc., explaining what is wrong with them is a real hassle, especially if you get an animated human. Also, I’m not too fond of it when they keep switching departments with you because someone in another department works on your particular problem, and you have to start at square one again, telling them what your problem is. I wish they would not always have computer updates, and everything becomes obsolete the minute it leaves their store practically.

Copyright 2023.   Not To Be Reproduced In Any Form.

 

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Customer Service Problems

Customer Service Problems

Customer Service Is A Nightmare

I have purchased many items over the years, and I wouldn’t say I like it when I cannot talk to a human being. Sometimes you do not know how to explain your issue to an online automated being. If you do not know how to explain what you want to be resolved, and they keep asking you the same question repeatedly, you get nowhere quickly. I keep asking to talk to a human being, and eventually, they give up, and then I have to wait on hold for an hour or more, and sometimes I am disconnected. I am livid, and the next person gets a piece of my mind. I tell them I have been calling and holding for over an hour now and want a resolution ASAP. I don’t give up easily and will contact them all day until they resolve my problem.

You Didn’t Get What You Ordered

I like dealing with companies with online protection to protect you from dealing with dishonest salespeople on the internet, as buyer protection is critical. I ordered what was shown as giant metal statues to scare away birds and critters from your garden, and they were only 8 inches high when they came. I got my money back with buyer protection. I ordered items with missing parts, and the company replaced the parts after I took pictures of the package in the shipping box. I ordered a lamp one time that was broken when I unpacked it, and I received a full refund after I sent them pictures of the broken glass shade. Take pictures and keep all of your receipts if there are any warranty issues down the road.

After Market Insurance

I have never had luck with any after-market insurance I purchased for a product except once. I purchased insurance for my HP printer through Best Buy, and they handed me a brand-new printer one day before my warranty was up. I bought car insurance for breakdowns once, and they would not live up to their warranty no matter what I said or did. A mechanic friend said never to buy car breakdown insurance as they never pay out what they say they will, no matter where you purchase them.

Mistakes Can Be Made At The Time Of Purchase

Ensure every purchase detail is in writing, or there will be problems later. It is always your word against their word if it is not in writing, and once you sign on the dotted line, the odds are in their favor. Put down the item’s color, size, shape, warranty length, the year it was made, and much more, depending on your purchase. You would not want to be driving a pink truck home for your husband. One party ordered a blue car and ended up with a white car because the car’s color was not in the contract, and they sold the blue car to another customer. Get every little detail in writing no matter what the salesperson tells you because word of mouth does not stand up in a court of law. Be a savvy customer.

Copyright 2023.   Not to be reproduced in any form.

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Excellent Customer Service Is hard To Come By

Excellent Customer Service Is Hard To Come By

Customer Service Issues

I made an appointment for an oil change the other day, and it took them 3 hours to get my oil changed. I kept going to their main desk, asking when my car would be done, and they said nothing. The workers at the desk were playing computer games instead of supervising their workers. I called a service company that I used to go to, and they never returned any of my calls after three attempts. It is hard to find anyone to repair a broken appliance. If you find one, their labor charge is so high you might as well buy a new device. The repairman will generally bring out the wrong part and charge you to return to town to buy the correct position.

Customer Service And Warranty Issues

I purchased an extended warranty on a car for the engine and transmission. My car would not maintain the correct oil pressure, and I told them I needed a new motor, and they would not replace it. I never purchased another vehicle from them, nor have I ever purchased another extended warranty. I had a contract for a water heater, and it stopped working precisely one day after the warranty period, so I was out of luck.

Customer Service Nightmares

I once had a car that was not dependable whatsoever, and she always needed repairs. I kept spending and spending money on it, and then it was not that part but another part; I got tired of paying the mechanic as he could never get the issue fixed. A store blamed me for the fact that the item that I purchased from them did not work. They told me I had abused the thing, and I said I had not even touched the thing except to plug it in. They stuck me with an item that was never wired correctly right from the company.

Waiting For Customer Service

I waited for customer service for four hours via the telephone. I could not understand their words when I finally got someone on the phone. I told him I was very sorry and asked him to talk to his supervisor about my issue. I could understand her, but then she put me on hold for another person, and by the end of the day, I had not gained anything from my phone call. The next day I had to start the process over again until someone could talk me through the problem.

We Need To Get Old Fashioned Customer Services Back ASAP

Without customer service, your company will not grow, and people will lose faith in you and your business or service. Word of mouth spreads like wildfire on the windiest of days. Listen to people’s complaints and remember you may have a problem yourself one day that you will need help with. Put yourself in the other person’s predicament. Remember The Golden Rule: Do Unto Others As You Would Have Them Do Unto You. Stand behind what you sell, fix it, and remember that the customer is always right.

God Is There for Us 24/7

God is always there for us in our darkest of hours. God answers our prayers and cheers us on. God is like a lighthouse as he leads us home from harm. We should act like God with customer service.

Copyright 2023.   Not to be reproduced in any form.

184Fans
81Followers
338Followers
184Fans
81Followers
338Followers