Waiting On The Phone For Service
I cannot stand it when I have to wait on the phone for hours. I called a business I had been dealing with, and they said I was number 29 on the query. After a three-hour wait, I finally got through after they had hung up the phone on me three times. I was very flustered with them when they finally answered my question. They took ten dollars off my next bill for my extra long wait on the phone. If something you bought is brand new and not working right, you want answers immediately on how to get it working again. I had to call one business at least forty times before they gave me my money back for a defective item they had sent me. The top of the item looked like a forklift had crushed it. I had sent pictures and emails to them to no avail. I finally got a copy of the memo from the delivery company to prove my point, or they would have kept my money. The older workers at the delivery company would not help me, but a new young worker sent me the necessary paperwork.
Waiting For Appointments Of All Kinds
After I had waited for twenty minutes, I began to get impatient. If I stay at a restaurant for over fifteen minutes and no server has come, I get up and leave and go to a different restaurant. My time is just as valuable as theirs is. Once, I had to wait 2 hours for an oil change as one of the mechanics had called in sick. They should have called and told me their situation as I was a regular customer. If they are running late, they should tell you why, and then you would be more understanding. All of us have a family emergency now and then or a health issue, and we don’t expect people to be on time then or to keep their appointment with us as family comes first.
Service Is Not What It Used To Be
Years ago, we had fast and friendly service, and the serviceman had all the necessary parts. I had a man come out without the parts he needed to repair my furnace, and he charged me for another service call. I said I would not pay it as he should have had the parts with him because I told him the particular parts he needed to have with him. Some service people will try to put old parts in if you do not watch them, so you will need another service call. The old phrase the customer is always right does not apply anymore with some businesses. They don’t seem to care if you are happy with their company. They should think about word of mouth as it travels at lightning speed. Tell the company you are working with that you are dissatisfied with their service if they let you down or try to take advantage of you. Always talk to the manager, or your grievance with your product or service will get lost in the shuffle. Always ask to speak to the manager or owner of the store.
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