Customer Service Is A Nightmare
I have purchased many items over the years, and I wouldn’t say I like it when I cannot talk to a human being. Sometimes you do not know how to explain your issue to an online automated being. If you do not know how to explain what you want to be resolved, and they keep asking you the same question repeatedly, you get nowhere quickly. I keep asking to talk to a human being, and eventually, they give up, and then I have to wait on hold for an hour or more, and sometimes I am disconnected. I am livid, and the next person gets a piece of my mind. I tell them I have been calling and holding for over an hour now and want a resolution ASAP. I don’t give up easily and will contact them all day until they resolve my problem.
You Didn’t Get What You Ordered
I like dealing with companies with online protection to protect you from dealing with dishonest salespeople on the internet, as buyer protection is critical. I ordered what was shown as giant metal statues to scare away birds and critters from your garden, and they were only 8 inches high when they came. I got my money back with buyer protection. I ordered items with missing parts, and the company replaced the parts after I took pictures of the package in the shipping box. I ordered a lamp one time that was broken when I unpacked it, and I received a full refund after I sent them pictures of the broken glass shade. Take pictures and keep all of your receipts if there are any warranty issues down the road.
After Market Insurance
I have never had luck with any after-market insurance I purchased for a product except once. I purchased insurance for my HP printer through Best Buy, and they handed me a brand-new printer one day before my warranty was up. I bought car insurance for breakdowns once, and they would not live up to their warranty no matter what I said or did. A mechanic friend said never to buy car breakdown insurance as they never pay out what they say they will, no matter where you purchase them.
Mistakes Can Be Made At The Time Of Purchase
Ensure every purchase detail is in writing, or there will be problems later. It is always your word against their word if it is not in writing, and once you sign on the dotted line, the odds are in their favor. Put down the item’s color, size, shape, warranty length, the year it was made, and much more, depending on your purchase. You would not want to be driving a pink truck home for your husband. One party ordered a blue car and ended up with a white car because the car’s color was not in the contract, and they sold the blue car to another customer. Get every little detail in writing no matter what the salesperson tells you because word of mouth does not stand up in a court of law. Be a savvy customer.
Copyright 2023. Not to be reproduced in any form.